The traditional automotive industry is facing disruption. Managing customer satisfaction and loyalty is an important tool to slow down the disruptive forces and reap the benefits of heavy investments.
Frontline employees cannot commit to an overall customer experience measure but need personalized and relevant data that is pushed at the right time.
Change doesn’t happen because you measure – change happens when frontline exactly knows what to improve and when frontline commits to improving the customer processes.
The average car shopper today makes just two dealership visits. This moves most of the decision-making process and influential opportunities to online touchpoints.
Automotive analytics initiatives enhance how automotive manufacturers and dealers engage with customers by turning data into operational advantages.
A new extensive study from ag analytics investigates and maps how HR in Denmark acts according to data.Read more
Empowering retention strategies in the age of the customerRead more
"What we find is a clear link between the employee motivation, and the resulting Share of Wallet"Read more
Discovering the disconnect between what customer say they want, and what they really needRead more
Only one in five employees is engaged in Denmark. The lack of engagement damages productivity and hurts the competitiveness.Read more
What is most important for your customers? With a relevant Customer Segmentation, you are able to answer this question effectlivelyRead more
Finding the link between financial performance and the Customer ExperienceRead more