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All articles | Automotive | Customer Strategies | Employee Strategies | Market Strategies
Automotive

Action Management





Frontline employees cannot commit to an overall customer experience measure but need personalized and relevant data that is pushed at the right time.

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Change doesn’t happen because you measure – change happens when frontline exactly knows what to improve and when frontline commits to improving the customer processes.

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The average car shopper today makes just two dealership visits. This moves most of the decision-making process and influential opportunities to online touchpoints.

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Automotive analytics initiatives enhance how automotive manufacturers and dealers engage with customers by turning data into operational advantages.

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A new extensive study from ag analytics investigates and maps how HR in Denmark acts according to data.

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Empowering retention strategies in the age of the customer

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"What we find is a clear link between the employee motivation, and the resulting Share of Wallet"

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Discovering the disconnect between what customer say they want, and what they really need

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Only one in five employees is engaged in Denmark. The lack of engagement damages productivity and hurts the competitiveness.

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What is most important for your customers? With a relevant Customer Segmentation, you are able to answer this question effectlively

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Finding the link between financial performance and the Customer Experience

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