Trusted partners

 


ŠKODA DENMARK

Part of the Semler Group

 

User-friendliness speaks for itself

The user-friendliness speaks for itself, so I’d rather say a few words about how pleasantly easy it is now to articulate customer satisfaction with the dashboard. The strength of the system is that it translates data into concrete proposals for processes that need to be improved to increase customer satisfaction. And it’s all the way down to the individual level. So now it’s easier for you to communicate about specific areas that need attention, tasks and goals for each employee, and people can see their own performance as well.

– Henrik Blom, Managing Director, ŠKODA Denmark

 


ŠKODA GLADSAXE

Semler Retail

 

We are now performing according to what the factory requires

I work with ŠKODA and VW in Gladsaxe, which is one of Denmark’s largest service and repair workshops.
In addition, I’ve worked with customer satisfaction for many years – but for the last six months we’ve focused on the concrete customer processes that ag analytics recommended.
We’re now performing according to what the factory requires – we did not do that before. Working in a targeted way with selected customer processes works, and it’s easier for employees to work with “invoice walk-through” and “repeat repair,” for example, than just an overall satisfaction score. We can easily see the results of the individual, so doing well every time has become a sport.

The process around their dashboard is super good. My employees used to use time checking whether there were new replies and the status. Today, replies and status are pushed via a simple email.

– Mads Peter Kierulff, Service Manager, Semler Retail Gladsaxe

 


Henrik Wessel

Peugeot in Amager,
Østerbro & Lyngby, Denmark

 

I would like to emphasize their professional approach to working with customer satisfaction

 
If I had to highlight something about our collaboration with ag analytics, it would especially be their professional approach to working with customer satisfaction, as well as the dashboard they have. ag analytics’ dashboard is unique – it can handle the depth of working with customer satisfaction while making it simple at the same time, which is part of why it’s become a big success for our company.

– Henrik Wessel, CEO, Henrik Wessel AS

 


ANDERSEN BILER

Citroën in Herlev, Ballerup,
Roskilde & Rødovre, Denmark

 

Finding the individual employee’s performance is easy

Andersen Biler has 4 departments and 17 salespeople – with the ag analytics dashboard, it’s easy to navigate in our hierarchy and see the individual’s performance on selected KPIs, such as offered test drive, handover of the car made special, follow-up after sale. I work with the system and processes every day, but I am particularly pleased that my salespeople and I receive the responses instantly via email – that way we can work with both the positive and negative responses. I am very pleased with the collaboration with ag analytics.

– Martin F. Jensen, Branch Manager, Andersen Biler Ballerup

 


Andersen & Martini

Peugeot in Ballerup, Denmark

 

 

The ag analytics dashboard is the best system I’ve worked with by far

 
At Andersen & Martini we work with Opel, Kia and Peugeot across 9 departments, and together with Peugeot Denmark, we have a superb overview of our Peugeot customers’ feedback. Customer experience means a lot for differentiation, so we want to know precisely which customer processes are most important and which customers we should follow up on. We work with customer experience in a far more targeted manner now and focus on a few selected customer processes, such as follow-up after sales and repeat repair. It also makes it much easier in relation to employees that our vision for customers isn’t just overarching but encompasses concrete processes that we’re working to improve every day. It works, and we can see that customer satisfaction is increasing.

The ag analytics dashboard is the best system I’ve worked with by far. Nobody’s looking for systems, but the ag analytics dashboard is really fast, user friendly and has the right focus.

– Jesper Bjørn Hansen, Chief operating officer, Andersen & Martini

 


ŠKODA HILLERØD

Semler Retail

 

It’s really a pleasure to find data

The dashboard is really user friendly and very fast, which means I can easily find the numbers I need for monthly meetings and employee reviews. We’ve been in the loop from the start, and it means that we can quickly identify the practical challenges.

It’s rare to get excited about a new system, but in this case it’s really a pleasure to find data. In addition, the data show what my concrete action plan should deal with.

I would definitely recommend ag analytics and their dashboard.

– Carlo Bendtsen, Branch Director, Semler Retail Hillerød

 


TERMINALEN

Citroën in Odense & Ringe,
Denmark

 

It’s simple – and it helps us!

ag analytics stopped by and went through the most important insights, and I really think ag analytics has managed to create a platform that is both simple and user-friendly, but also has the depth to help us dealers improve customer experience.

– Kim Mølgaard, Branch Manager, Terminalen Odense S

 


AUTOCENTRALEN.COM

ŠKODA in Kolding, Esbjerg
& Vejen, Denmark

 

ag analytics’ platform is the most thorough and professional I’ve seen

Today, I work with 9 different brands, and I think that ag analytics’ platform is the most thorough and professional I’ve seen. I can quickly do a drill down per store, per salesman and can always see which customers has answered and who has not.
At the same time, my improvement areas are clearly stated.

– Finn Daugaard Peters, Aftermarket Manager, AUTOCENTRALEN.COM

 


BOJSEN BILER

Citroën in Holstebro,
Viborg & Skive, Denmark

 

We were quickly involved in the process

The ag dashboard is very user-friendly and adapted to the dealer’s challenges. We were quickly involved in the process, and we feel we have helped make an impact on certain elements. For example, we get not only negative alarms via email, but all responses, which allows us to focus on the many positive experiences. Having easy access to the results for salespeople and at the chain level (across 3 dealers) is also new for me.

– Poul Bojsen, Managing Director and Owner, Bojsen Biler

 


Brian Madsen A/S

Peugeot in Slagelse & Ringsted,
Denmark

 

 

We can use data to improve processes and employees

 
As a monobrand Peugeot dealer with departments in Slagelse and Ringsted, we have worked hard for many years to be the best within customer satisfaction.
We want to make sure our customers have a good experience every time and therefore return to our workshop or buy their next Peugeot at Brian Madsen.
We have a lot of confidence and trust in our CSI numbers in our daily work, which means we use data from the dashboard and interviews to improve our processes.
We actively use all feedback on sales and service. All customers who are not very satisfied get extra follow-up, so we’re sure that everything is as it should be.

Throughout the years, we have found that ag analytics has been very accessible and flexible, so that today we have a system and process that supports us as a dealer.

– Pernille Yde Keinicke, Administration, Brian Madsen A/S

 

 


ŠKODA DENMARK

Part of the Semler Group

 

User-friendliness speaks for itself

The user-friendliness speaks for itself, so I’d rather say a few words about how pleasantly easy it is now to articulate customer satisfaction with the dashboard. The strength of the system is that it translates data into concrete proposals for processes that need to be improved to increase customer satisfaction. And it’s all the way down to the individual level. So now it’s easier for you to communicate about specific areas that need attention, tasks and goals for each employee, and people can see their own performance as well.

– Henrik Blom, Managing Director, ŠKODA Denmark

 


ŠKODA GLADSAXE

Semler Retail

 

We are now performing according to what the factory requires

I work with ŠKODA and VW in Gladsaxe, which is one of Denmark’s largest service and repair workshops.
In addition, I’ve worked with customer satisfaction for many years – but for the last six months we’ve focused on the concrete customer processes that ag analytics recommended.
We’re now performing according to what the factory requires – we did not do that before. Working in a targeted way with selected customer processes works, and it’s easier for employees to work with “invoice walk-through” and “repeat repair,” for example, than just an overall satisfaction score. We can easily see the results of the individual, so doing well every time has become a sport.

The process around their dashboard is super good. My employees used to use time checking whether there were new replies and the status. Today, replies and status are pushed via a simple email.

– Mads Peter Kierulff, Service Manager, Semler Retail Gladsaxe


Henrik Wessel

Peugeot in Amager, Østerbro & Lyngby, Denmark

 

I would like to emphasize their professional approach to working with customer satisfaction

 
If I had to highlight something about our collaboration with ag analytics, it would especially be their professional approach to working with customer satisfaction, as well as the dashboard they have. ag analytics’ dashboard is unique – it can handle the depth of working with customer satisfaction while making it simple at the same time, which is part of why it’s become a big success for our company.

– Henrik Wessel, CEO, Henrik Wessel AS

 


ANDERSEN BILER

Citroën in Herlev, Ballerup,
Roskilde & Rødovre, Denmark

 

Finding the individual employee’s performance is easy

Andersen Biler has 4 departments and 17 salespeople – with the ag analytics dashboard, it’s easy to navigate in our hierarchy and see the individual’s performance on selected KPIs, such as offered test drive, handover of the car made special, follow-up after sale. I work with the system and processes every day, but I am particularly pleased that my salespeople and I receive the responses instantly via email – that way we can work with both the positive and negative responses. I am very pleased with the collaboration with ag analytics.

– Martin F. Jensen, Branch Manager, Andersen Biler Ballerup


Andersen & Martini

Peugeot in Ballerup, Denmark

 

The ag analytics dashboard is the best system I’ve worked with by far

 
At Andersen & Martini we work with Opel, Kia and Peugeot across 9 departments, and together with Peugeot Denmark, we have a superb overview of our Peugeot customers’ feedback. Customer experience means a lot for differentiation, so we want to know precisely which customer processes are most important and which customers we should follow up on. We work with customer experience in a far more targeted manner now and focus on a few selected customer processes, such as follow-up after sales and repeat repair. It also makes it much easier in relation to employees that our vision for customers isn’t just overarching but encompasses concrete processes that we’re working to improve every day. It works, and we can see that customer satisfaction is increasing.

The ag analytics dashboard is the best system I’ve worked with by far. Nobody’s looking for systems, but the ag analytics dashboard is really fast, user friendly and has the right focus.

– Jesper Bjørn Hansen, Chief operating officer, Andersen & Martini

 


ŠKODA HILLERØD

Semler Retail

 

It’s really a pleasure to find data

The dashboard is really user friendly and very fast, which means I can easily find the numbers I need for monthly meetings and employee reviews. We’ve been in the loop from the start, and it means that we can quickly identify the practical challenges.

It’s rare to get excited about a new system, but in this case it’s really a pleasure to find data. In addition, the data show what my concrete action plan should deal with.

I would definitely recommend ag analytics and their dashboard.

– Carlo Bendtsen, Branch Director, Semler Retail Hillerød

 


TERMINALEN

Citroën in Odense & Ringe,
Denmark

 

It’s simple – and it helps us!

ag analytics stopped by and went through the most important insights, and I really think ag analytics has managed to create a platform that is both simple and user-friendly, but also has the depth to help us dealers improve customer experience.

– Kim Mølgaard, Branch Manager, Terminalen Odense S

 


AUTOCENTRALEN.COM

ŠKODA in Kolding, Esbjerg & Vejen

 

ag analytics’ platform is the most thorough and professional I’ve seen

Today, I work with 9 different brands, and I think that ag analytics’ platform is the most thorough and professional I’ve seen. I can quickly do a drill down per store, per salesman and can always see which customers has answered and who has not.
At the same time, my improvement areas are clearly stated.

– Finn Daugaard Peters, Aftermarket Manager, AUTOCENTRALEN.COM

 


BOJSEN BILER

Citroën in Holstebro,
Viborg & Skive, Denmark

 

We were quickly involved in the process

The ag dashboard is very user-friendly and adapted to the dealer’s challenges. We were quickly involved in the process, and we feel we have helped make an impact on certain elements. For example, we get not only negative alarms via email, but all responses, which allows us to focus on the many positive experiences. Having easy access to the results for salespeople and at the chain level (across 3 dealers) is also new for me.

– Poul Bojsen, Managing Director and Owner, Bojsen Biler


Brian Madsen A/S

Peugeot in Slagelse & Ringsted, Denmark

 

We can use data to improve processes and employees

 
As a monobrand Peugeot dealer with departments in Slagelse and Ringsted, we have worked hard for many years to be the best within customer satisfaction.
We want to make sure our customers have a good experience every time and therefore return to our workshop or buy their next Peugeot at Brian Madsen.
We have a lot of confidence and trust in our CSI numbers in our daily work, which means we use data from the dashboard and interviews to improve our processes.
We actively use all feedback on sales and service. All customers who are not very satisfied get extra follow-up, so we’re sure that everything is as it should be.

Throughout the years, we have found that ag analytics has been very accessible and flexible, so that today we have a system and process that supports us as a dealer.

– Pernille Yde Keinicke, Administration, Brian Madsen A/S

 

 

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