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Mastering 5-star Customer Experiences

Join our exclusive webinar series and gain insights from industry experts with 57+ years of experience.

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Mastering 5-star Customer Experiences

In today’s rapidly evolving automotive industry, customer experience (CX) is a game-changer – every interaction matters. But how do you ensure 5-star experiences at every touchpoint?

Join our exclusive CX webinar series, where industry leaders Morten Møller Andersen, Poul Bisgaard Hjorth, and Carina Ahlberg from Volkswagen and Stellantis will share practical strategies to ensure 5-star customer experiences every time.

What you’ll gain:

✅ Proven tactics on how to win 5 stars every single time.
✅ Practical strategies on how to make the rest perform like the best.
✅ Insights from top automotive brands at the dealer, regional, and importer levels.

We will cover the following on the four webinars

– March 26, 2025 at 10:00 CET – CX from a Dealer Perspective
– April 9, 2025 at 13:00 CET – CX from a Regional/Performance Manager
– April 24, 2025 at 11:00 CET – CX from an Importer Perspective
– May 8, 2025 at 11:00 CET – The Business Impact of Customer Experience

Sign up for our WEBINARS

Webinar 1: CX from a Dealer Perspective


Dealers must balance operational efficiency, customer expectations, and digital transformation – all while meeting performance targets and bonus criteria.

Featuring Morten Møller Andersen: With 20 years of experience in the automotive industry, Morten has held key leadership positions in brands like Volkswagen and Audi.

Morten Møller Andersen

Webinar 2: CX from a Regional/Performance Manager Perspective


Regional managers oversee multiple dealerships and must quickly identify improvement areas for each one. This session will explore how regional managers can drive dealer performance across the network.
Featuring Poul Bisgaard Hjorth: With 20 years of experience in the automotive industry, Poul has served as Regional Manager and Performance Manager for Stellantis dealerships in Denmark.

Poul Bisgaard Hjorth

Webinar 3: CX from an Importer Perspective


Importers must balance OEM requirements, brand expectations, and dealer bonus structures. This session will focus on finding the right supplier and configuring CX programs to ensure seamless execution.

Featuring Carina Ahlberg: With 22 years of experience, Carina has served as Head of CX for Volkswagen Group Sverige.

Carina Ahlberg

Webinar 4: The Business Impact of Customer Experience


Investing in CX isn’t just about customer satisfaction—it’s a strategic move that drives revenue and brand loyalty. In this session, we’ll present data-backed insights and real-world case studies that prove the financial impact of CX investments.