Autoflows
Better Aftersales with intelligent data
Autoflows is your automotive performance partner, helping you turn your data into personalised interactions that drive aftersales profitability.
Trusted by
1000+ car dealerships across Europe
For over 1000 dealerships in Europe, low booking conversion and inefficient work getting the customer back to the workshop are a thing of the past.
By automating their aftersales communication, these dealerships have improved efficiency, enhanced customer loyalty and increased aftersales profitability.
“Autoflows enables us to contact our customers at the right time and for the right services.
By being timely and relevant, our customers perceive our messages as a service, not as marketing.”
Eetu Raunio
Head of Marketing and Digital
Hedin Automotive Oy
25 locations across Finland
What is Autoflows?
Reach the right customers
at the right time with the right message
While aftersales has the potential to secure long-term profitability, car dealerships often struggle with fragmented customer data, low conversion rates on aftersales reminders, and generic outreach.
Autoflows helps you maximise every single service opportunity. By leveraging your vehicle service history, we help you ensure the right message reaches the right people at the right time. The result? Genuine and personal interactions that feel like real service – not just marketing – driving efficiency and profitability.
Service reminders
Automatically remind your customers to book their service visit
Autoflows combines the data from your DMS and other 3rd party sources (such as DVLA, DVSA, etc.) to send automatic and personalised reminders that reach the right customers at the right time.
Everything – from customer selection and need identification to send-out and follow-up – is entirely automated, eliminating manual work and administrative overhead.
- Need identification
- Automatic send-out
- Empowering your contact centre
Autoflows automates the time-consuming process of identifying customers in need of a workshop visit. It does so by connecting to the Dealer Management System and scanning text in the repair orders to detect all relevant service needs.
A completely automated and personalised interactive reminder is sent to the customer in due time before the next visit via email and SMS.
Autoflows provides a comprehensive view of your customers, allowing your team to easily identify customers who haven’t yet booked and should be followed up on.
Automatic upselling
Maximise the value of each workshop visit
By automatically identifying and recommending additional services to customers with an upcoming aftersales visit, Autoflows helps you earn more from each visit, and plan work and capacity in advance.
65% of customers with an upcoming visit review the recommendations and 15% add extra services to their visit.
- Automatically increase work per job card
- Plan work and capacity in advance
- Minimise return visits
Autoflows uses the vehicle service history to automatically identify and offer additional services – such as services that are overdue, work that was picked up in a previous VHC but wasn’t booked, or additional enhancements like wiper blades, key fobs, etc. – helping workshops maximise the value of each service visit.
Upselling opportunities are identified and offered prior to the workshop visit. This ensures the right parts and technicians are ready, reducing downtime and facilitating a smoother workflow.
By identifying and planning all necessary work before the customer arrives, Autoflows eliminates the need for return visits. This not only enhances customer satisfaction but also frees up workshop capacity for new visits.
Intelligent calling bot
Cut down the time spent on follow up calls
With Autoflows, you can fully automate your satisfaction follow-up calls. Powered by advanced AI, our intelligent calling bot understands and processes natural language in real time, handles questions, responds appropriately, and engage in smooth, personal conversation.
Dealerships using our AI calling solution experience that 60% of their end customers answer, and up to 95% have no further feedback, meaning no additional action is needed. Imagine cutting your follow-up calls from 100 to just 5!
- Improve your CX score
- Decrease manual or outsourced calls
- Customisable voice, script and flow
Uplift your NPS and OSAT scores as measured by the manufacturer CSI, and increase positive responses to the key question ‘Were you contacted by your dealer?’.
Free up the time and costs associated with follow up calls, and boost your response rates to up to 60%.
All scripts, prompts and voices can be completely customised to be tailored to your dealership and your customers.
Outcomes from Autoflows
Here are some results from an AM100 dealership group
- Six-figure monthly increase in aftersales revenue compared to their legacy system.
- 12 days of work saved internally through integration efficiencies like automatically updating the ownership changes in the DMS, based off DVLA data.
- Increase in the MOT conversion, from 8% when relying on dates in the DMS, to 22% when using info in the DVSA.
- Increase in calling efficiency, from 3% average conversion in the contact centre to a whopping 59% using our intelligent calling pots.
- £3,500 monthly potential per rooftop identified through automatic upselling.
Get a tailored assessment of your aftersales performance
Let’s discover how to take your car dealership forward. Get a free tailored assessment of your aftersales performance and potential by filling out the form below.