Customer Success Consultant for Finland

At ag analytics, we are growing rapidly in the Finnish market, so we are now looking for a motivated and highly organized Customer Success Consultant for the Finnish market.

In this role, you will have end-to-end responsibility for your own customers and drive communication, marketing activities towards existing customers and project management of each dealership.

ag analytics is a fast-growing SaaS company on an important mission to shape the future with data and predictive analytics. We work with the most prestigious brands and dealers in the world such as Audi, VW, Porsche, SKODA, Seat, Peugeot, Opel, Suzuki, KIA, Ford, Volvo, Renault, Mercedes and Citroën and help the automotive industry take action on data. Our deep knowledge of the automotive industry helps us design relevant plug and play digital services. We have services toward brands, dealers, and independent workshops.

Autoflows is a unique customer data platform for the automotive industry that allows dealers to take action on data and grow their business through intelligent data structuring and marketing automations.

The main purpose for the Customer Success Consultant is to deliver and grow value for our customers in the Finnish market. Our customers are dealerships or workshops who use Autoflows to retain their customers and develop their business.

The Customer Success team aims to always deliver a great customer experience. We build and maintain customer relationships through onboarding and training, and together with our Support team, we ensure that our customers always feel fully supported. This has been a successful path to very low churn of customers and high customer satisfaction.

As a team, Customer Success is also responsible for continuous development of the customers, which means introducing new modules through training and identifying areas of growth for the specific market and customers.

The Customer Success team works together with the Sales, Marketing, Data Science and Support teams to drive innovation and development of our products and solutions.

Key Responsibilities

• Responsible for overall customer satisfaction, success, and retention in the Finnish market
• Ensure high-quality onboarding and training of customers in the Finnish market
• Build good relationships with customers to ensure good communication including impactful email campaigns
• Overall project management and optimization of processes

About you

Preferably, you have a master’s degree in business, Communication, e-commerce, digitalisation or similar.

You should have experience with project management and customer service/success so you can hit the ground running but also challenge processes and optimize them.

Furthermore, you have

• Excellent project management skills with strong attention to detail
• A personal drive to go the extra-mile to deliver high-quality customer service to our customers
• The ability to think on your feet and work independently, while being a true team player and helping other team members when needed.
• Motivation to work in a fast-paced scale-up environment where priorities can shift and we constantly challenge ourselves to develop new solutions and processes
• Strong relationship builder, with the ability to engage with customers and colleagues across at all levels in an organisation
• Curious to learn and develop
• Self-driven and collaborative
• Excellent communication skills with excellent spoken and written Finnish and English. Knowledge of other Scandinavian languages is a huge plus.

What we offer

• An opportunity to grow your skills and career in a fast-paced environment
• Support and enable the growth of a SaaS company
• A chance to make a real impact on the automotive industry
• A fun and supportive team culture

You will work from our Copenhagen office.

About our interview process

• Online or face-to-face introduction to ag analytics and you (30 minutes)
• Case-based interview with team members and Head of Customer Success (1 hour)
• Closing talk with CEO including compensation, starting date, and all other practical details (30 minutes)

About ag analytics

ag analytics is a leading auto-tech company based in Copenhagen, Denmark, specialized in marketing automation and customer satisfaction for the automotive industry.

We are an international team of 30 employees – passionate about predictive data analytics and highly focused on delivering best-in-class solutions to our customers while learning and developing at the same time.

Earlier this year, we partnered with Monterro, the leading B2B software investor in the Nordics, who has become our majority owner. With Monterro’s operational, technical, and strategic expertise, we will be able to scale our product development and international growth, and deliver even more value to our customers.

You can read more about us at www.aganalytics.dk.

Contact

If you have questions about this role, please reach out to:

Michala Røder, Head of Customer Success, Phone: +45 2712 3508, email: mr@aganalytics.dk

How to apply

If this sounds like your dream job, don’t hesitate to apply with your CV. The deadline to apply is 1 March 2024 but we will interview on an ongoing basis, so please apply as soon as possible.

We can’t wait to hear from you!