Invitations and how to follow up

Do you want to work more proactively with your customers? And do you want to be a superstar at using Autoflows?

Then there's good reason to sign up for Autoflow's training webinar, where you're sure to pick up valuable tips and tricks. After this training webinar, you will feel even better equipped to use Autoflows in your everyday life and utilise the many automations Autoflows helps you with.

In this 60-minute training webinar, we'll walk you through how to proactively engage with your customers, increase your online bookings and overall customer retention. 

Feedback Module

Do you want a big picture view of the feedback you get from your customers after they visit your workshop?

Autoflow's Feedback automatically contacts your workshop customers after their workshop visit to help you reach your satisfaction goals. Dealers who follow up with their customers after the workshop visit typically rank 15-20% higher in importer surveys (NPS, CSI, 5-stars etc.) 

In this 45-minute training webinar, we will go through all the new features, including automatic feedback for service advisors, motivational trophies, big screen view of customer feedback, weekly status emails, dynamic action plans based on advanced text analytics to identify areas for improvement and more. 

Recommended Repairs

Are you dreaming of automating upselling to your customers?

As soon as a customer makes a booking with you, Autoflows checks the car's service history and makes customised recommendations to the customer for e.g. service, A/C service, timing belt, etc. and seasonal products. The customer automatically receives the email prior to their visit and can add repairs and/or products to their workshop visit with just a few clicks. Up-selling is automatic - every day.
In this 45-minute training webinar, we'll walk you through exactly how you can see which repairs and products customers can opt-in for and how you can work to get even more out of the customer's existing visit.

AI-Calling

Are you looking for help calling the customers who haven't responded to your invitations and workshop feedback mails?

Through Autoflows, you have the option of being connected to a Call Centre that handles this particular task. The call centre can call all service customers (who have not yet booked an appointment) or the workshop follow-up to hear if the customer was satisfied with the visit. This way, you can make sure that all your customers are called while you free up time to take care of customers in the shop.

For the first time ever, you can now also get an AI robot to make calls for you. It can call 1000 customers per minute - that's efficient!

Customer Module

Are you dreaming of getting started with the campaign module and activating your customers?

You can send an email from both the workshop and/or the sales team. We've already prepared a lot of email templates that you can draw inspiration from if you're unsure of what you want to send out. You can use a variety of filters such as car model, brand, year etc. to target your emails to the right customer group. We make sure to update your customer list every day so you always send to relevant customers.
In this 45-minute training webinar, we'll walk you through exactly how you can use the Marketing module to activate different customer groups with targeted campaigns.
 

Sales Leads

Would you like automise the communication to your sales leads?

The sales module supports the sales team and based on your orders, we generate leads for e.g. service agreement extensions, leasing and warranty, new service agreements and open workshop orders. Customers automatically receive an email that they can respond to if you want to talk to a salesperson and Autoflows provides a list so your sales team always has customers to follow up on.

In this 45-minute training webinar, we'll go through the different leads and the flow so you know exactly how Autoflows can help you work more actively with your sales leads.