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Apr 22 · 6 min read Improving the Customer Experience through Employee Engagement
Jul 29 · 4 min read Implementing strategy and reducing organizational complexity
Jun 17 · 4 min read Overcoming the barriers of vendor lock-in when adopting new IT-based services
May 20 · 7 min read Leading behavioral change
Apr 29 · 5 min read COVID-19: Striking back with data-driven initiatives
Apr 5 · 4 min read Silo experiences are jeopardizing customer retention
Jan 6 · 5 min read Transforming that one-time buyer into a lifelong customer
Nov 20 · 6 min read VW: Value proposition testing with conjoint analysis
Sep 6 · 6 min read Strategizing Lost Customers
Aug 21 · 4 min read TESLA: Competing on Business Models – Not products
Aug 16 · 6 min read What Product-Centered Anxiety Means to your Business
Aug 9 · 4 min read HILTI: Kickstarting growth in mature markets
May 24 · 7 min read You Don’t Design Customers, You Understand Them
May 22 · 9 min read Predictive Analytics: The Case of Customer Retention
May 21 · 10 min read Job Theory: The theoretical foundation of predictable growth
May 13 · 2 min read Why Customer Experience matters
May 28 · 4 min read What defines the winners of the automotive revolution?
Jun 4 · 2 min read Whitepaper: What really matters in the automotive customer journey
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June 19th 2020 Webinar: Leading behavioral change
June 25th 2020 Webinar: Intelligent leads in an automotive context
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