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Apr 22 · 6 min read Improving the Customer Experience through Employee Engagement
Jul 29 · 4 min read Implementing strategy and reducing organizational complexity
May 20 · 7 min read Leading behavioral change
Apr 29 · 5 min read COVID-19: Striking back with data-driven initiatives
Apr 5 · 4 min read Silo experiences are jeopardizing customer retention
Jan 6 · 5 min read Transforming that one-time buyer into a lifelong customer
Nov 20 · 6 min read VW: Value proposition testing with conjoint analysis
Sep 6 · 6 min read Strategizing Lost Customers
Aug 21 · 4 min read TESLA: Competing on Business Models – Not products
Aug 16 · 6 min read What Product-Centered Anxiety Means to your Business
Aug 9 · 4 min read HILTI: Kickstarting growth in mature markets
May 24 · 7 min read You Don’t Design Customers, You Understand Them
May 22 · 9 min read Predictive Analytics: The Case of Customer Retention
May 21 · 10 min read Job Theory: The theoretical foundation of predictable growth
May 13 · 2 min read Why Customer Experience matters
May 28 · 4 min read What defines the winners of the automotive revolution?
Jun 4 · 2 min read Whitepaper: What really matters in the automotive customer journey
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Upcoming events
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October 5 and 6, 2021 Automate Customer Invitations to the Next Visit
Webinar

October 12, 2021 Get the Most out of Your Customers with Digital Health Check
Webinar

October 26 and 27, 2021 Impactful Automotive Training
Webinar

November 2 and 3, 2021 Drive Employee Engagement with Actionable Recommendations
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November 9 and 10, 2021 Elevate the Customer Experience with AI and Advanced Text Analytics
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October 2021 We are coming to Sweden, Germany, England, Austria, and The Netherlands
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