Autoflows Aftersales

We’ve heard it before. Working with workshop data is a frustrating, manual and tedious task. And what’s the point of keeping massive records of data about your customers and not acting upon it? Dealers typically struggle with

Looking up repair codes
Exporting data from the DMS
Using the data to identify the customers to invite to the next visit
Keeping track of open orders and ownership changes
Identifying and managing different maintenance intervals

Let Autoflows Aftersales put your data into the right boxes

Autoflows integrates seamlessy with your Dealer Management System (DMS). Thanks to powerful AI and text analytics, we scan and organize your DMS orders, to send automatic and daily invitations for aftersales visits, like maintenance, tire changes, vehicle inspections, and so on.

But that’s not all. We also turn your data into specific actions for your employees. Thanks to dynamic follow-up lists of unresponsive customers, you will know exactly which customers to contact, and what to contact them about.

Autoflows gives a completely different overview of your workshop flow, invitations and customer responses than you can get out of Dracar+.

We’ve been waiting for this system for years.

Thomas Lyderik Jensen
Marketing and communication
Krogsgaard-Jensen A/S
Authorized Toyota dealer – 8 departments across Denmark

Better workshop planning

25%

More leads being engaged

25%

More online bookings

30%

Less incoming phone calls

2 hours

Of manual work saved daily

Improved customer experience

75%

Service retention

Digitalize the aftersales journey with AI and your DMS data

Retain your customers with automatic and daily invitations, reminders and follow-ups for aftersales visits.

Maintenance
Tire change
Vehicle inspection
Timing belt replacement
Car body inspection
Underbody coating

Improving aftersales efficiency should NOT be yet another time-consuming IT project

Time is money. Which is why we guarantee to do all the heavy lifting for you, delivering our solutions as a service, so you are ready to hit the road in just 30 days.

We used to spend so much time manually inviting customers to service.

Now, not only do we save 2 hours per day, but we also get in return 20 times the resources we used to spend for data exporting, handling and cleansing.

Martin Ring Bjørnelund
Aftermarket Manager
P. Christensen
Authorized Mercedes-Benz and Stellantis dealer – 8 departments across Denmark

Watch the full interview >

The customer invitation timeline

Invitations are sent automatically every day at 16:00

How does it work?

Every day you can see which invitations are ready to be sent

Invitations are automatically sent every day at 16:00 to customers whose next visit is due in a month.

The customer receives the invitation via email or SMS

The customer can book directly online or request to be called by the workshop. If the customer requests to be contacted, the dealership receives a prompt to follow up with the customer.

Easily follow up with your customers

You should always know exactly which customers to contact and what to contact them about. The Autoflows dashboard provides a clear overview of all customers that require a follow-up, including:

Customers that have requested to be called
Customers that have started the online booking but haven’t completed it
Customers that have not reacted to your invitation

Our service agents receive a push notification if there is a customer who has tried to order but has not completed the booking.

This means that we can easily follow up with the customer and help them complete the booking, something many of our customers really appreciate.

Frode Lehne
Service Director
RøhneSelmer
Authorized Ford dealer – 6 departments across Norway

Watch the full interview >

Take your DMS data to the NEXT LEVEL with these add-ons

Autoflows Sales

Turn your aftersales customers into sales leads with automatic follow-ups for sales services

Leads based on open orders
Maintenance agreement expiration follow-ups
Sale of new maintenance agreements
Warranty extension follow-ups
Leasing expiration follow-ups

Learn more >

Autoflows Marketing

Your one-stop tool to easily create targeted emails that will strengthen your customer relationships, and increase visits to your dealership

Audience lists updated in real time based on repair orders
Segment your audience with smart filters
Integrated email editor
10+ pre-created templates to choose from
Upload of leads via webhook or forms