AUTOFLOWS CX
Break down silos throughout
the customer journey
Unlock the Automotive CX Playbook to boost customer experience with predictive actions and gamified learning.
A new era for Automotive CX:
Measure the customer across the journey
Automotive companies have been running generic and siloed sales and service satisfaction questionnaires for far too long - with limited effect on the overall customer experience.
Measuring customers across brands and across the journey is the great leap forward the industry has been waiting for. So say goodbye to silo-based feedback, and start retaining and growing your customers with our Automotive CX playbook - already used by 900+ dealerships across the most prestigious importers and National Sales Companies worldwide.
Measuring the customer is the
new way forward for AUTOMOTIVE CX
THE OLD WAY
Focus on average satisfaction scores
Focus on overall improvement areas
Focus on negative comments and alerts
Siloed sales and service transactions
Siloed focus on the specific brand
THE NEW WAY
Focus on the specific customer
Emphasis on specific & predictive actions
Increased attention to employee motivation
Measuring the customer journey as a whole
Measuring across brands
THE PLAYBOOK
Growth won't happen by itself.
You need an Automotive Playbook
Our 5-step Automotive CX Playbook focuses on predicting impactful actions, motivating employees through gamification, and measuring across the entire customer journey - helping you drive loyalty and growth. On average, customers following our playbook have increased their CX scores by 33% within the first year.
Read on
Unlock customer transparency
Every customer experience matters. That's why we provide enhanced transparency over the experience of every single customer. Through dynamic rankings and detailed overviews for each customer, Autoflows CX gives you access to granular information at the individual customer level.
Dynamic rankings
View organized rankings of which employees, locations and vehicles are delivering the best results, and which, on the other hand, require action.
Detailed customer overview
Get a comprehensive overview of who has answered your surveys, and who has not responded, opted out, or lacks contact information.
Now I can easily find results per model or per service advisor and even see if specific customers have been invited or not.
This has significantly reduced the number of support cases from dealers, hence saving me tons of time answering these questions.
Carina Ahlberg
Head of Customer Experience
Volkswagen Group Sverige
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Enable predictive actions
Only 6% of automotive managers think that their CX setup enables clear decision making.
Thanks to advanced text analysis and root cause analysis, Autoflows CX provides predictive and personal actions for each employee, department, model, etc., so you always know what specific actions to take to improve the customer experience.
Predictive action plans
Thanks to advanced text analytics, Autoflows CX helps you uncover patterns, reveal early warnings, and identify specific actions to prioritize.
Root cause analysis
Use smart filters to analyze root causes of problems and discover which actions have the greatest impact on your CX ratings.
What is remarkable about the system is that it gives sales and service advisors personalized actions to improve their scores.
Louise Westman
Director of Aftersales & Dealer Development
Audi Sweden
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The system allows us to visualize the effect of concrete processes through easy filtering options.
Lise Bülow
Head of Aftersales
Volkswagen Commercial Vehicles Denmark
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Close the loop
By closing the loop, you show your customers that you care about their opinions and value their relationship with you. Advanced notification flows prompt action and put you in control of customer alerts, so that the responsible advisor can easily handle and resolve them.
Alert handling
Respond directly to negative customer feedback thanks to automatic alert notifications sent to the responsible advisor.
Advanced notification flows
Stay on top of your results and get notified when a customer submits a response to your questionnaire.
The system has this amazing effect where it triggers the employees to take matters into their own hands.
Jonas Billström
Head of Aftersales
Engströms Bil (Audi Sweden)
Motivate frontline employees
Gamified email notifications and reports motivate employees by giving them positive feedback and recognition.
Reward your employees’ great work by acknowledging consecutive top ratings, sending email notifications when specific milestones are reached, and giving an opportunity to share achievements on social media.
Gamified notifications
Notify your employees when specific milestones are reached, and give them an opportunity to share their achievements on social media.
Gamified status reports
Motivate your workforce to reach their goals with weekly and monthly status reports sent directly to their inbox.
Our dealers are very happy with the system. They have even started sharing their successes on Social Media.
Carina Ahlberg
Head of Customer Experience
Volkswagen Group Sverige
Read the case >
Measure across the journey
Different brands, touchpoints and even user types have different requirements and questionnaires.
Break down silos with a single cross-brand and cross-journey overview. View your performance across the journey and across segments in one comprehensive view, so you can close all experience gaps at once.
Cross-journey overview
Grasp your performance across touchpoints and measure all journey events in a single cross-journey overview.
Cross-brand overview
View performance metrics across brands from one comprehensive view, and grasp your total performance at once.
ag analytics is supporting K-Auto’s vision by providing us with the tools and services to first understand where we are regarding the customer experience throughout the whole journey and also visualize what the improvement areas are.
Matti Sahi
Customer and Insight Manager
K-Auto
Authorized Volkswagen Group dealer & importer - 45 departments across Finland
Before I manually logged into all brands every day and typed my KPI’s into an Excel sheet - just to get an overview. Now I get that overview automatically - that’s really, really good!
Michael Glad Jørgensen
Service Manager
Semler Mobility Aarhus
Join our CX journey: Discover our latest insights
ARTICLE
Prediction: The future of CX in Automotive
As the number of digital touchpoints in the automotive customer journey increases, customers place a higher importance on the few in-person interactions that are left. In this changing ecosystem, one thing remains certain: Retaining your customers today will be the foundation to survive tomorrow. However, traditional CX measurement systems will quickly become inadequate. Read on to learn about how to benefit from the CX program of the future.
Read the article >
ARTICLE
Leveraging NLP with language models like GPT in the Automotive Industry
Natural Language Processing (NLP) is a game-changer for the automotive industry, providing companies with the ability to analyze customer feedback and gain insights into sentiment, preferences, and behavior. Read this article to learn how applying machine learning techniques can help automotive players identify patterns and relationships among words and phrases to uncover hidden insights.
Read the article >
Powering the world's largest automotive brands
