Unlock the Automotive CX Playbook to boost customer experience with predictive actions and gamified learning.
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A new era for Automotive CX: Measure the customer across the journey
Automotive companies have been running generic and siloed sales and service satisfaction questionnaires for far too long - with limited effect on the overall customer experience.
Measuring customers across brands and across the journey is the great leap forward the industry has been waiting for. So say goodbye to silo-based feedback, and start retaining and growing your customers with our Automotive CX playbook - already used by 900+ dealerships across the most prestigious importers and National Sales Companies worldwide.
Measuring the customer is the new way forward for AUTOMOTIVE CX
THE OLD WAY
Focus on average satisfaction scores
Focus on overall improvement areas
Focus on negative comments and alerts
Siloed sales and service transactions
Siloed focus on the specific brand
THE NEW WAY
Focus on the specific customer
Emphasis on specific & predictive actions
Increased attention to employee motivation
Measuring the customer journey as a whole
Measuring across brands
Growth won't happen by itself. You need an Automotive Playbook
Our 5-step Automotive CX Playbook focuses on predicting impactful actions, motivating employees through gamification, and measuring across the entire customer journey - helping you drive loyalty and growth. On average, customers following our playbook have increased their CX scores by 33% within the first year.
ag analytics is supporting K-Auto’s vision by providing us with the tools and services to first understand where we are regarding the customer experience throughout the whole journey and also visualize what the improvement areas are.
Matti Sahi Customer and Insight Manager K-Auto Authorized Volkswagen Group dealer & importer - 45 departments across Finland
Before I manually logged into all brands every day and typed my KPI’s into an Excel sheet - just to get an overview. Now I get that overview automatically - that’s really, really good!
Michael Glad Jørgensen Service Manager Semler Mobility Aarhus
Join our CX journey: Discover our latest insights
Prediction: The future of CX in Automotive
As the number of digital touchpoints in the automotive customer journey increases, customers place a higher importance on the few in-person interactions that are left. In this changing ecosystem, one thing remains certain: Retaining your customers today will be the foundation to survive tomorrow. However, traditional CX measurement systems will quickly become inadequate. Read on to learn about how to benefit from the CX program of the future.
Leveraging NLP with language models like GPT in the Automotive Industry
Natural Language Processing (NLP) is a game-changer for the automotive industry, providing companies with the ability to analyze customer feedback and gain insights into sentiment, preferences, and behavior. Read this article to learn how applying machine learning techniques can help automotive players identify patterns and relationships among words and phrases to uncover hidden insights.