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ARTICLE
Prediction: The future of CX in Automotive
As the number of digital touchpoints in the automotive customer journey increases, customers place a higher importance on the few in-person interactions that are left. In this changing ecosystem, one thing remains certain: Retaining your customers today will be the foundation to survive tomorrow. However, traditional CX measurement systems will quickly become inadequate. Read on to learn about how to benefit from the CX program of the future.
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ARTICLE
Four critical trends shaping the Future of Aftersales
The automotive industry is undergoing a massive transformation. New technologies, new competitors, and new customer expectations are reshaping the way automotive players do business. Read this article to discover how automotive macro-trends will impact the future of aftersales by 2030, and how you can prepare for them today.
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ARTICLE
Why the current way of managing aftersales retention is broken and how to fix it
Emphasizing the importance of retaining aftersales customers seems obvious. But 90% of car dealers rely on manual and ad-hoc processes to win customer loyalty. Read this article to learn about the fundamental challenges automotive retailers encounter when working with aftersales retention, and how to overcome them.
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Our latest insights
Why the current way of managing aftersales retention is broken and how to fix it
Emphasizing the importance of retaining aftersales customers seems obvious. But 90% of car dealers rely on manual and...
Four critical trends shaping the Future of Aftersales
New technologies, new competitors, and new customer expectations are reshaping the way automotive players do business...
Prediction: The future of CX in Automotive
As the number of digital touchpoints in the automotive customer journey increases, customers place a higher importance....
Leveraging NLP with language models like GPT in the Automotive industry
Natural Language Processing (NLP) is a game-changer for the automotive industry, providing companies with the ability...
Improving the Customer Experience through Employee Engagement
Employee engagement has in the last couple of years become a key driver of business success. Highly engaged employees feel...
Implementing strategy and reducing organizational complexity
We keep hearing it, it is the struggle that most automotive brands face and a significant hindrance when reducing organizational...
Leading Behavioral Change
A 4-step guide on how to lead behavioral change that will enable every organization to accelerate their performance...
COVID-19: Striking back with data-driven initiatives
The COVID-19 pandemic is expected to result in an immense downturn on the automotive sector, however we believe in a data-driven...
Silo experiences are jeopardizing customer retention
The automotive industry is changing. Rapidly. Breaking silos down will mitigate the effects of the automotive transformation...
Transforming that one-time buyer into a lifetime customer
Here are our most valuable takeaways on how to take on the challenges that dealerships face every day in the aftermarket...
VW case study: Value proposition testing with conjoint analysis
Every great innovation starts with discovery and exploration. But when you start exploring a new business idea, whether...
What Can You Do About Lost Customers?
Losing customers is never pleasant. You’ve probably experienced it before; a customer canceling her subscription, choosing...
Tesla case study: Competing on Business Models — Not products
Many companies fill the Business Model Canvas out as a checklist and pay no attention to how it is evolving. What you really...
What product-centered anxiety means for your business
Getting potential customers to buy your product or service can sometimes be an enduring battle. It’s common to look at...
HILTI case study: How to kickstart growth in mature markets
Some time ago, HILTI was facing a challenge that could potentially put them out of business. They asked themselves: “We make...
What really matters in the automotive customer journey
A new, comprehensive study has validated what we have learned through our many years of experience working with the...
What defines the winners of the automotive revolution?
The traditional automotive industry is changing. Four accelerating and mutually reinforcing trends pose a significant...
You Don’t Design Customers, You Understand Them
42% of startups die because they seek to tackle problems that are interesting rather than those that serve an existing...
Predictive analytics: The case of customer retention
As markets mature, the ability to retain customers becomes vital to sustaining a profitable business. Thus, a key challenge...
Job Theory: The theoretical foundation of predictable growth
Organizations around the world have devoted countless resources to the challenge of innovation through the years. Companies...
The hidden reason why customer experience matters
Improving customer experience from good to great increases average customer lifetime value by 54%. A massive financial...
Five steps to kickstart your digital aftersales journey
The ultimate guide to retaining automotive customers and minimizing declining revenues with AI and your Keyloop DMS data.
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Five automotive insights that will boost your CX scores
Learn how to capitalize on the latest automotive trends to maximize your customer experience scores.
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What really matters in the automotive customer journey
There is a huge unmet potential lying in the details which really matter. To unlock this potential, one must guide the automotive employees on which customer touch points to prioritize. In this research paper, we present the most important pain points and recommended actions.
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