PostNord and ag analytics partner to drive data-driven customer experience

Copenhagen, 21-04-2023

PostNord, the leading logistics company in the Nordic region, has partnered with ag analytics, a cutting-edge data analytics firm, to enhance its customer experience and drive organizational efficiency. The partnership aims to leverage ag analytics’ expertise in data analysis and text analysis to provide more personalized and efficient services to PostNord’s customers.

The partnership is driven by the vision to take PostNord’s customer experience to the next level by providing specific and concrete actions driven by data across the organization. By utilizing ag analytics’ advanced data analysis tools, PostNord will be able to gain insights into customer preferences, trends, and needs, and take proactive measures to address them.

One of the key goals of the partnership is to enhance collaboration around customer satisfaction across the organization by removing manual work and ensuring reliable data. The collaboration between PostNord and ag analytics will facilitate the integration of data from various sources, providing PostNord with a complete overview of the customer experience. From this complete overview, the whole organization will receive targeted guidance on where to focus their efforts.

Through the use of text analysis, PostNord will be able to analyze customer feedback and provide relevant insights to the relevant parts of the organization that can act upon it. This will enable PostNord to provide more personalized services and improve the overall customer experience.

While PostNord has always been committed to delivering exceptional customer experiences, they believe that the partnership with ag analytics will enable them to take their focus to the next level:

“We are thrilled to partner with ag analytics to take our customer experience to the next level,” said Anna Agustsdottir, Head of Customer Experience at PostNord. “This partnership is a significant step towards our goal of providing a seamless and personalized experience to our customers. By leveraging ag analytics’ expertise in data analysis, we can gain insights that will help us better understand our customers’ needs and preferences and take proactive measures to address them.”

“We are really proud to start this partnership with PostNord and help them deliver great customer experiences by leveraging our expertise in data analysis and text analysis in particular,” said Kasper Lykke Pedersen, Partner at ag analytics. “Our expertise within text analysis and NLP will support Postnord’s customer experience initiatives and help them gain valuable insights into their customers’ preferences and needs.”

With a strong focus on customer experience and data-driven insights, PostNord is well-positioned to lead the way in providing innovative and efficient logistics solutions.


For further information contact:

Anna Agustsdottir, Head of Customer Experience
Phone: +46 725 05 52 17

ag analytics
Kasper Lykke Pedersen, Partner
Phone: +45 42 23 80 44