WEBINAR
Fast-track your CX Management: How to save time and eliminate reporting bottlenecks
October 3, 2023 at 11:00 CET
Watch on demand >
A new dawn for automotive CX management
Customer experience (CX) management is a key driver of loyalty and retention in the automotive industry. However, many automotive OEMs, National Sales Companies and Importers face challenges in managing CX effectively due to manual work, complex reporting, and multiple data sources.
Sign up for this webinar to learn how to accelerate your CX management with preditive actions, and more specifically:
- Save time on manual tasks such as tracking responses, responding to negative feedback, analyzing root causes, and identifying actions to improve your ratings
- Eliminate reporting bottlenecks and gain CX intelligence by using data and AI to reveal patterns, early warnings, and impact of actions based on textual data
- Engage and motivate employees thanks to gamification, quick wins and easily understandable action plans
- Shift from a “compliance” mindset to seeing CX Management as a strategic way to build long-term relationships with customers and increase their loyalty.