Predictive CX in the Automotive industry: How to attain it, apply it and excel with it

October 10, 2023 at 11:00 CET

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Predictive CX is the future of Customer Experience

The automotive industry is facing a paradox: customers want more digital solutions throughout their journey, but they also value the few remaining face-to-face interactions they have with brands and dealerships. How can automotive players meet this demand and deliver a seamless and personalized customer experience across all touchpoints?

Join us for this webinar where we will explore how predictive customer experience (CX) can help you achieve this goal. Predictive CX is a data-driven approach that leverages artificial intelligence (AI) to anticipate customer needs, preferences, and behaviors, and provide tailored solutions that increase customer satisfaction and loyalty.

In this webinar, you will learn:

  • Why traditional CX measurement systems are inadequate for the automotive industry
  • How to measure performance across the full customer journey, from test drives to aftersales service
  • How to combine first-party data with AI to enable predictive CX and engage your existing customer base with personalized offers and recommendations
  • How to connect CX to business outcomes

Don’t miss this opportunity to learn from the experts and get inspired by the best CX practices in the automotive industry. Register now and secure your spot!

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About ag analytics

ag analytics is the preferred CX management provider in the Nordics working with importers of the world's largest automotive brands.

In addition, we help more than 500 dealers with creating customer-centric experiences, by activating the right customer at the right time for the right service throughout the aftersales journey.

Practical information

The event is hosted online. A link will be sent before the webinar starts.

October 10, 2023 at 11:00-11:45 CET

Interested, but can't join on this date?
Fill in the registration form and we will send you a link to the recording of the webinar.

Meet the speakers

image of Kasper Lykke Pedersen

Kasper Lykke Pedersen
Partner, ag analytics
+45 42 23 80 44