JOB OPENING

At ag analytics, we are growing rapidly in the German market, so we are now looking for a motivated and highly organized Customer Success Manager for the German market.

In this role, you will have end-to-end responsibility for your own customers and drive communication, marketing activities towards existing customers and project management of each dealership.

ag analytics is a fast-growing SaaS company on an important mission to shape the future with data and predictive analytics. We work with the most prestigious brands and dealers in the world such as Audi, VW, Porsche, SKODA, Seat, Peugeot, Opel, Suzuki, KIA, Ford, Volvo, Renault, Mercedes and Citroën and help the automotive industry take action on data. Our deep knowledge of the automotive industry helps us design relevant plug and play digital services. We have services toward brands, dealers, and independent workshops.

Autoflows is a unique customer data platform for the automotive industry that allows dealers to take action on data and grow their business through intelligent data structuring and marketing automations.

The main purpose for the Customer Success Manager is to deliver and grow value for our customers in the German market. Our customers are dealerships or workshops who use Autoflows to retain their customers and develop their business.

The Customer Success team aims to always deliver a great customer experience. We build and maintain customer relationships through onboarding and training, and together with our Support team, we ensure that our customers always feel fully supported. This has been a successful path to very low churn of customers and high customer satisfaction.

As a team, Customer Success is also responsible for continuous development of the customers, which means introducing new modules through training and identifying areas of growth for the specific market and customers.

The Customer Success team works together with the Sales, Marketing, Data Science and Support teams to drive innovation and development of our products and solutions.

Key responsibilities

• Responsible for overall customer satisfaction, success, and retention in the German market
• Ensure high-quality onboarding and training of customers in the German market
• Build good relationships with customers to ensure good communication including impactful email campaigns
• Overall project management and optimization of processes

About you

Preferably, you have a master’s degree in Business, Communication, e-commerce, digitalisation or similar.

You should have experience with project management and customer service/success so you can hit the ground running but also challenge processes and optimize them.

Furthermore, you have

• Excellent project management skills with strong attention to detail
• A personal drive to go the extra-mile to deliver high-quality customer service to our customers
• The ability to think on your feet and work independently, while being a true team player and helping other team members when needed.
• Motivation to work in a fast-paced scale-up environment where priorities can shift and we constantly challenge ourselves to develop new solutions and processes
• Strong relationship builder, with the ability to engage with customers and colleagues across at all levels in an organisation
• Curious to learn and develop
• Self-driven and collaborative
• Excellent communication skills with excellent spoken and written German and English

The role is placed in our Copenhagen office.

About us

ag analytics is an international team of 25 employees across Denmark, Norway, Sweden, UK, Germany and Finland who are passionate about predictive data analytics. Our offices are on Højbro Plads in Copenhagen in the very cool start-up community Matrikel 1. We are highly focused on delivering best-in-class solutions to our customers while learning and developing at the same time. We have an informal and relaxed team atmosphere with team events, breakfasts and Friday bars. You can read more about us here.

How to apply

CV and application are sent via the application button. The deadline to apply is Thursday 31 August 2023.

About our interview process

• Online or face-to-face introduction to ag analytics and you (30 minutes)
• Case-based interview with team members and CEO (1 hour)
• Closing talk with CEO including compensation, starting date, and all other practical details (30 minutes)

Contact person

If you have questions about this role, please reach out to: Michala Røder, e-mail: mr@aganalytics.dk.