We are on a mission to empower automotive players across the value chain with plug-and-play automation and predictive action plans that drive customer loyalty and growth.
We deliver on this mission by drawing on our decade-long experience in automotive, our roles as pioneers of the aftersales transformation, and our unique ability to push the “Live” button.
Over 15 years of experience in automotive
For over 15 years, ag analytics has been the trusted partner of automotive dealers and OEMs, providing the services, the data science capabilities, and the know-how to retain customers through state-of-the-art automation and predictive action plans.
To date, over 1500 dealerships worldwide use our services to unlock powerful automations across the customer journey and maximize CX through predictive and personal action plans.
At the forefront of the automotive transformation
The automotive industry is facing unprecedented challenges and opportunities. In this changing environment, regular digital communication and face-to-face interactions are key drivers of loyalty.
But no matter how the automotive landscape evolves, one thing is certain: cars will always need maintenance and aftersales will be a crucial factor for success in the future. And that means that retaining customers today will be the foundation to survive tomorrow.
Plug-and-play automation
Automation should simplify workflows, not take more of the dealer’s resources. That’s why we make it our #1 priority to take the burden off dealers.
Whether it’s connecting to the DMS, sending booking reminders or identifying the actions to take to improve CX scores, our solutions are designed to minimize any implementation work on the dealer or OEM side.
How do we do that? It’s simple: We push the “Live” button. Through seamless connections and integrations and our data science capabilities, we turn data into action from day one.
Made in Copenhagen
We are an auto-tech firm based in Copenhagen, Denmark, specialized in customer satisfaction and marketing automation for the automotive industry. In 2023, ag analytics received its fifth consecutive Børsen Gazelle, a prestigious prize presented to the fastest-growing businesses in Denmark. Our solution, Autoflows, powers 1000+ car dealers in Denmark, Sweden, Norway, Finland, Italy, Germany, the United Kingdom and Ireland.
OUR HISTORY
A Decade of Innovation: Transforming the Automotive Aftersales with Data and AI
Our story began in 2011. It all started with a simple question: How can we bring quick wins to dealers so they maximize their customer experience and comply with manufacturer requirements?
We knew how frustrating it was to not have a clear and easy way to know what actions to take today to reach their customer experience goals. On top of that, dealers had to comply with a minimum customer satisfaction threshold. So how could we help them achieve that without compromising their profitability or efficiency?
Leveraging data to boost loyalty and growth
That’s when we decided to dive deep into the world of automotive data. We learned how to work with data from National Sales Companies, Original Equipment Manufacturers and importers. We wanted to make it easy for them to identify the right actions to retain their customers and grow their business. We used our data expertise to help automotive players improve their customer retention, loyalty and satisfaction – and ultimately increase their market share, revenue and profitability.
We were proud of what we had achieved, but we wanted to do more. We wanted to bring our data capabilities to the next level.
From strategic consulting to Autoflows
That’s when we had a breakthrough idea: Why not work directly with the dealer management system data? Why not use the power of artificial intelligence to automate the entire aftersales journey?
That’s how Autoflows was born: the ultimate aftersales automation solution for the automotive industry. Autoflows is more than just a software. It’s a game-changer. It’s a revolution.
Autoflows connects seamlessly with the dealer management system and other data sources. It organizes data into different aftersales services using AI and text analytics. It automatically sends out invitations, reminders and follow-ups to customers at the right time and in the right channel. And – staying true to our original idea – it provides clear insights and recommendations on how to improve performance and customer experience.
Autoflows is the Future of Aftersales. And we at ag analytics are here to make it happen.
